Holiday Accommodation on St Mary's, Isles of Scilly

Booking Terms and Conditions

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The contract of letting is between the guest ("the guest") and the Manager, Patricia Hicks.

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​The Owners accept no responsibility for personal injury to the guest and /or his/her invitees (jointly known as the Holidaymakers), or loss of or consequential loss or damage to their property, or for other matters over which the owner has no control.

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​This agreement is made on the basis that the property ("the property") is to be occupied by the Holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9. The Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

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​Bookings cannot be accepted from persons under 18 years of age.​

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​The Holidaymakers shall keep the property and all the furniture, fixtures and fittings in or on the property in the same state as at the commencement of the holiday, and shall leave the property in the same state of cleanliness and general order in which it was found.

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The Holidaymakers must report and pay to The Owners the cost of any damage or breakages made during their holiday occupancy.  

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The Owners reserve the right to make a charge where guests have contravened  The Owners request for their property to be smoke free. 

(In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999,  the amount of such a charge should not be more than the cost of cleaning the property, in this instance £300).

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​The Holidaymakers right to occupy the Property may be forfeited without compensation if :

• More people than declared at the time of booking, or before commencement of the holiday to The Manager, attempt to take up occupation.

• Overnight guests are entertained without The Manager's express permission.

• Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.

• Smoking in any of our properties.

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​In the event of there being cause for complaint concerning a property, the matter shall be taken up with The Manager at once.  It is important that this is done whilst you are still at the property so that an on the spot investigation can be made if necessary and remedial action taken if required.

In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied The Manager the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.

 

The Manager, or their representative, shall be allowed access to the Property at any reasonable time during any holiday occupancy.

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ADDITIONAL IMPORTANT INFORMATION TO BE CONSIDERED

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TARIFF

The prices shown on site are per property per week.

 

DEPOSIT & HOLIDAY INSURANCE

A non-refundable deposit representing 1/3 of the total cost plus holiday insurance is required to secure your booking. Please ensure that your chosen insurance policy covers all forms of travel delay, including adverse weather conditions.

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PROVISIONAL RESERVATION (holding properties short term)

Provisional reservations will be re-let after 48 hours if the duly signed agreement and deposit has not been received. Payment are required via card payment through our invoice system or bank transfer.

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HOLIDAY PAYMENT

The full balance for your holiday is due 6 weeks prior to your arrival date.  In the event that the balance is not paid within 14 days of due date, cancellation will be assumed with consequent loss of any deposit received along with request for full payment as per our cancellation policy.

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ARRIVALS AND DEPARTURES

All properties  are available from 16.00 on the day of arrival and must be vacated by 10.00 on the day of departure.  

It would be appreciated if you do not arrive early, as time is required to thoroughly clean the cottages between lets.

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LINEN AND TOWELS

All bed linen & towels are provided.​

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Smoking is strictly forbidden in all properties and grounds.  

 

CANCELLATION

In the event of cancellation with less than 6 weeks notice, the full cost of your holiday will be payable unless we are able to let or part let the cancelled period, in which case a proportional refund will be made at the end of the cancelled period.

 

It is an express condition of your booking that in the event of cancellation, or changes to the duration of the booking in any way -  the transfer of the booking to another party, or subletting of the property is forbidden.  We have a long waiting list of customers who will then be contacted to take the newly available dates.​

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These Booking conditions apply to all confirmed bookings.

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Access Statement

 

Norwethal is a maisonette… It’s about a 15/20 min walk from the quay in a quiet cul- de-sac. Near porthcressa. 3 steps lead into Norwethal, open plan kitchen, dining room and lounge with stairs leading up to a double bedroom with on suite shower room. We do not take pets and sorry the flat is not suitable for disabled people.